customer experience 

Courses vCX-Ed is founded on the principle that customer experience is the basis of sustainable business success. In a global business environment where the most established products are increasingly copied and prices undercut, customer experience is now the most important competitive advantage available to organisations.

CX-Ed supports senior leaders, managers, and aspiring customer experience professionals to develop the network, skills, strategies and practical tools required to design, deliver and lead successful customer-centric businesses.

The CX-Ed mission is to increase awareness of the benefits of customer-centricity and support delegates to develop the business case for customer experience and secure the resources to realise those benefits.

CX-Ed work with organisations across public and private sectors to realise customer-centric innovation, improve customer satisfaction, strengthen loyalty, increase retention and drive referrals to create customer relationships that drive sustainable growth.

CX-Ed’s certified customer experience training programmes combine proven frameworks, real-world case studies, industry research and hands-on learning to help organisations build cultures that place customers at the centre of decision-making.

Research consistently shows that companies with cross-functional involvement in CX outperform peers on revenue growth, customer retention, and operational efficiency.

CX-Ed customer experience training has been designed for senior leaders, managers and aspiring leaders in departments across businesses including:

• Customer Experience
• Executive Leadership
• Marketing & Brand
• Sales & Business Development
• Customer Service & Support
• Product & Service Development
• Operations & Delivery
• Human Resources
• IT & Digital Transformation
• Finance & Legal

CX-Ed have specifically designed programmes for senior executives, business managers and aspiring customer experience leaders. CX-Ed brings together groups of delegates at similar points in their career with similar responsibilities I’m challenging  challenges to ensure that the content, networking and discussion is appropriate to their situation.

CX-Ed’s run three levels of seniority appropriate customer experience training  for:

• Customer Experience Masterclass for Senior Leaders
• Customer Experience Training for Managers
• Customer Experience Training for Future Leaders

At CX-ED, we are passionate about supporting anyone with an interest in CX to lead their organisations to.create meaningful relationships with customers and build businesses that thrive through exceptional customer experience. Whether you are starting your customer experience journey or seeking to elevate and refresh your existing existing strategy, we are committed to helping you achieve measurable and lasting results through the power of customer experience.