ABOUT customer experience EDUCATION

CX-Ed is founded on the principle that customer experience is the basis of sustainable business success.

In an increasingly competitive and global business environment where the most established products are copied and prices undercut, customer experience is now the most important competitive advantage available to businesses.

CX-Ed supports senior leaders, managers, and aspiring customer experience professionals to develop the network, skills, strategies and practical tools required to design, deliver and lead successful customer-centric businesses.

The CX-Ed mission is to increase awareness of the benefits of customer-centricity, build a community of customer-centric leaders, empower them to develop a business case for CX and secure the resources to realise those benefits.

CX-Ed works with organisations across public and private sectors to realise customer-centric innovation, improve customer satisfaction, strengthen loyalty, increase retention, drive customer advocacy and build high value customer relationships that are the foundation of sustainable growth.

CX-Ed’s AIPMM certified customer experience training programmes combine proven frameworks, real-world case studies, industry research and hands-on learning to help organisations build cultures that place customers at the centre of decision-making.

Research consistently shows that companies with cross-functional involvement in CX outperform peers on revenue growth, customer retention, and operational efficiency.

CX-Ed customer experience training has been designed for senior leaders, managers and aspiring leaders in departments across businesses including:

• Customer Experience
• Executive Leadership
• Marketing & Brand
• Sales & Business Development
• Customer Service & Support
• Product & Service Development
• Operations & Delivery
• Human Resources
• IT & Digital Transformation
• Finance & Legal

CX-Ed have specifically designed separate programmes for senior executives, business managers and aspiring customer experience leaders. CX-Ed brings together groups of delegates at similar points in their career with similar responsibilities and challenges to ensure that the content, networking and discussion is appropriate to their situation.

CX-Ed deliver three levels of seniority appropriate customer experience training  including:

• Customer Experience Training for Senior Leaders
• Customer Experience Training for Managers
• Customer Experience Training for Future Leaders

At CX-Ed, we are passionate about supporting anyone with an interest in CX to lead their organisations by creating higher value relationships with customers and building businesses that thrive through exceptional customer experience.

Whether you are at the very beginning of your customer experience journey or seeking to elevate and refresh your existing experience strategy and implementation, CX-Ed are committed to supporting you to achieve measurable and lasting results through CX.