CX Blog
Human-Centred Insights: The Key to Trust, Loyalty, and Better Business – Ranil Rajapaksha CX Chat 032
Human-Centred Insight: The Key to Trust, Loyalty, and Better Business - Ranil Rajapaksha CX Chat 032Building a Human-Centric Business in the Age of AI As artificial intelligence and automation reshape the business world, organisations face a defining question: will...
The CX Diploma That Transforms Careers – Hany Mokhtar – CX Chat 031
The CX Diploma That Transforms Careers - Hany Mokhtar - CX Chat 031Customer experience is no longer a side project for a small team with a survey platform. It has become a strategic discipline that affects how customers feel, what they expect, how much effort they...
Is AI Stealing Your Customers? Search Marketing’s Zero Click Crisis – Bartira Pontes – CX Chat 30
Is AI Stealing Your Customers? Search Marketing's Zero Click Crisis - Bartira Pontes In this episode of CX Chat, Martin Henley is joined by returning guest Bartira “I Like to Fight” Pontes for a wide-ranging conversation about artificial intelligence, digital...
AI and Customer Centrric Selling : The Human Advantage – Ben Bennett – CX Chat 029
AI and Customer - Centric Selling - The Human Advantage - Ben Bennett AI Won’t Fix Sales - But It Can Help Salespeople Get Better AI is changing sales. That much is obvious. What is less obvious is whether it is changing sales for the better. In episode 29 of the CX...
