privacy policy
At CX-ED, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit our website or interact with our services.
Information We Collect
We may collect personal information that you voluntarily provide, including your name, email address, telephone number, organisation, job title, and any information you submit through contact forms, event registrations, newsletter subscriptions, or course enquiries.
We may also collect limited technical information automatically, such as your IP address, browser type, device information, pages visited, referral sources, and website usage data through cookies and analytics tools.
How We Use Your Information
We use your information to:
Respond to your enquiries and provide requested information.
Process registrations for courses, events, webinars, and certifications.
Deliver our products and services.
Send newsletters, updates, and marketing communications where you have chosen to receive them.
Improve our website, content, and customer experience.
Analyse website performance and understand how visitors use our site.
Meet our legal, regulatory, and contractual obligations.
Marketing Communications
You will only receive marketing communications where you have provided your consent or where permitted by applicable law. You may unsubscribe from our emails at any time by using the unsubscribe link included in our communications or by contacting us directly.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our website, deliver training programmes, process payments, manage events, send communications, or provide technology services. These providers are required to protect your information and use it only for the services they perform on our behalf.
We may also disclose information where required by law or to protect our legal rights.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, personalise your experience, and analyse website traffic. You can control cookie preferences through your browser settings or our cookie consent tools where available.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. While no online system can guarantee absolute security, we continually review our security practices to help safeguard your information.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your personal data in a portable format where applicable.
To exercise any of these rights, please contact us using the details provided on our Contact page.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites and encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practice. Any updates will be published on this page with a revised effective date.
