by Martin Henley | Oct 6, 2026 | Career Advancement, Customer Centricity, Customer Experience, Customer Experience Certification, CX, CX Course, CX Diploma, CX Leadership, CX Learning
The CX Diploma That Transforms Careers – Hany Mokhtar – CX Chat 031 Customer experience is no longer a side project for a small team with a survey platform. It has become a strategic discipline that affects how customers feel, what they expect, how much...
by Martin Henley | Sep 15, 2026 | Business, Customer Experience, CX Leadership, Employee Engagement, Employee Experience, EX, Influence, Persuasion.
The Hidden Psychology Behind Sales, Marketing, and Customer Loyalty – CX Chat 028 – Barry Moline In this CX Chat episode, Martin speaks with Barry Moline, an executive leader, author and certified trainer in ethical influence. Their conversation looks at...
by Martin Henley | Sep 8, 2026 | Account Management, Customer Centricity, Customer Experience, Customer Service, Customer Strategy, Customer Success Leader, Customer Success Manager, Customer-centric Innovation., CX, CX Leadership
What The Top 1% Customer Success Leaders Do Differently – CX Chat 027 – Carl Lenocker Most tech businesses do well at the exciting bit:Â building a brand, running campaigns, filling pipeline and celebrating when new customers sign the contract. Sales gets...
by Martin Henley | Sep 1, 2026 | AI, AIPMM, Artificial Intelligence, Business, Customer Centric Marketing, Customer Centricity, Customer Expectations, Customer Experience, Customer Experience Certification, Customer Strategy, Customer-centric Innovation., CX, CX Leadership, CX Model, Employee Engagement, Employee Experience, EX
36 Takeaways From Another 18 hours of CX Chat – CX Chat 26 – Martin Henley If there is one clear message from the second set of twelve episodes from the CX Education Leadership Podcast it might be that the technology is changing exponentially, but the...
by Martin Henley | Aug 25, 2026 | Customer Centric Marketing, Customer Centricity, Customer Expectations, Customer Experience, Customer Experience Certification, Customer Lifetime, Customer Strategy, CX, CX Leadership, Employee Experience, EX, Marketing
WHAT we learnt from talking about CX for 18 hours – Martin Henley After 24 episodes, 12 guests, more than 36 hours of conversation and over 900 clips, CX Chat is becoming become a library of ideas about how businesses can create more value for customers,...
by Martin Henley | Aug 18, 2026 | Business, Customer Centricity, Customer churn, Customer Experience, Customer Strategy, CX, CX Leadership, CX Model, KPI's
When Measuring Customer Experience Makes It Worse – Prof Hany Mokhtar In this CX-Ed Chat, Martin Henley and Professor Hany Mokhtar explore the hard truth about customer experience measurement: too many organisations are measuring what is easy to report, rather...
