by Martin Henley | Aug 11, 2026 | Customer Centricity, Customer Expectations, Customer Experience, Customer Service, Customer Strategy, CX, CX Leadership, Employee Engagement, Employee Experience, EX
Why Your Managers Are Too Busy To Lead – Marc Haine Customer experience in hospitality is often considered as service, a set of defined touch-points and KPIs. In CX Chat 023, Martin Henley and hospitality strategist Mark Haine argue that it is more than that: CX...
